This English for a Special Purpose course
is specifically designed for first contact people within companies:
telephone switchboard operators; receptionists; personal assistants and
secretaries etc. to improve their communication skills on the telephone
skills in the safe environment of our executive-style classrooms. The two
week intensive structured course concentrates solely on telephone skills
and message taking, and includes the following modern training techniques.
- The two-week course structure is divided into three modules covering
6 lessons per day: 2 lessons per day will concentrate on listening
skills; 2 lessons per day on general English, note-taking and
vocabulary; 2 lessons per day on telephone practice.
- Using modern push-button telephones, students are able to conduct
authentic telephone conversations both sides of which are simultaneously
recorded for immediate review and error analysis.
- Speaking and listening are clearly the main skills focussed on in
any telephone conversation, but the appropriate follow-on writing tasks
such as letters of confirmation, cancellation, note and message-taking
are used for further consolidation.
- During the course, students will also have real tasks to complete
covering telephone communication to airports and other travel
arrangements, hotels and restaurants, etc.
The cost of the
course is £350 sterling per delegate with a maximum of 6 people per class.
The course starts every first and third Monday every month. This price
includes collection from and to Heathrow airport, all refreshments whilst
at the College, all administration and course materials. On request the
College will book host families for those who would like total cultural
immersion at a cost of £80 sterling per week half board. Clients who wish
to stay in hotels will be forwarded a list which will offer various prices
and facilities.
In addition students can apply for National
Vocational Qualifications (NVQ) certification in listening, speaking and
writing skills.
This course can only be booked direct with the
college! |
